Where the relevant experience is enabled, organizations can support recognition from managers, peers, leaders, guests, customers, or other authorized participants.

Guest or customer recognition can help highlight employees who handled a request, resolved a complaint, created a memorable experience, or otherwise represented the brand well. Organizations can decide whether external recognition is public or private, whether it includes points or another reward, and whether it requires review before delivery.

The sender roles, submission methods, moderation, approval requirements, privacy controls, and reward rules depend on the selected program. Organizations should establish clear guidelines for personal information, public recognition, gratuities, guest feedback, and employee consent.

Where the required employee data is available, organizations can automate service awards, onboarding recognition, birthdays, and other date-based programs. Automated workflows can send an employee communication, notify a manager, issue points, open a catalog, or trigger another configured experience.

Organizations can also align milestones with their workforce practices, such as recognizing employees after a probationary period, using different service-award cadences for hourly and salaried populations, or creating separate rules for different roles or locations.

Automation depends on the connected HRIS or data source, trigger fields, timing, employee eligibility, and program rules. Organizations should confirm how data corrections, leave, transfers, rehiring, union rules, and offboarding affect a scheduled award.

Organizations can design recognition programs around distributed properties, locations, departments, job types, employee groups, and other approved organizational data where supported.

Administrators may use separate budgets, eligibility rules, catalogs, point values, approval paths, or reporting views for different locations or teams. A central program can provide consistency while allowing local leaders to recognize employees within the rules that apply to their property or group.

The available segmentation, permissions, budget controls, and hierarchy depend on the employee data source and configuration. Organizations should define how transfers, seasonal employees, contractors, union or represented groups, new properties, and terminated employees are handled.

Awardco can be configured to support employees who may not use a desktop computer or work email throughout the day. Depending on the setup, employees may access recognition through mobile experiences, text messages, email, notifications, printed or physical award cards, collaboration tools, or other approved channels.

This can help organizations include housekeepers, front-desk teams, food-and-beverage employees, maintenance teams, airport or airline staff, seasonal workers, and other employees who work across properties or in guest-facing environments.

The available channels, identity requirements, personal contact information, device access, language options, and employee experience vary by program and configuration. Organizations should validate access for each workforce segment before launch.

Organizations can configure programs for service anniversaries, onboarding, birthdays, peer recognition, manager recognition, spot awards, nominations, safety or quality behaviours, wellness initiatives, guest or customer recognition, and other approved goals.

A hotel, resort, restaurant, airline, airport, or attraction might use different programs for welcoming new employees, recognizing an exceptional guest interaction, celebrating a service milestone, rewarding a safety contribution, or thanking teams during a busy season.

Programs can be monetary, non-monetary, automated, peer-led, manager-led, guest-initiated, or combined. The available program types and criteria depend on the enabled product and organization configuration.