Our job was to solve the continuous problem of helping staff feel connected—to each other and to the organization.

We launched our The Collaborative Way initiative with a half-day workshop for all colleagues, facilitated by internal Collaborative Way Champions that traveled from office to office. We would do these engaging workshops across the company, and leaders would ask us, ‘Now that colleagues have completed the workshop, how do we keep these principles front and center?’ While we developed other standalone follow-ups, it was only when we implemented Awardco that we truly felt like we had a compelling, daily solution to that question.

Our goal was to make it easy to recognize employees and make sure everyone had access to that recognition in the most simplistic format.

The onboarding process was very encouraging. We weren't given the program and told to figure it out on our own—we've had someone to lean on the entire time, someone who helped us navigate this big, company-wide change.

Our Regional Vice Presidents take these cards [AwardCodes] to the General Managers conference, enabling them to award GMs on the spot for their exceptional contributions.

Recognition through myKudos [Awardco] is one of the most positive aspects of PMG. It showcases employee contributions across the company, helping everyone feel valued and appreciated. Public recognition doesn't just acknowledge hard work—it motivates others to push further and strive for excellence.

I always wanted recognition in Attaboy whenever I was working. I had managers that didn't give that to me. I was eager to have somebody on my team that was willing to recognize me for the efforts that I was putting out for the company.

Since joining, I’ve found myKudos [Awardco] posts to be a great way to learn what others are doing across the agency. I’ve even picked up ideas from shoutouts that I’ve been able to implement on my own accounts. It’s more than recognition—it’s a source of inspiration.