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Better recognition. Better engagement. Better together.

 

Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behaviour

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.

testimonials

See how teams succeed with Awardco

Alera Group
Colleagues have to choose a value from The Collaborative Way when they recognize, making our recognition feed daily proof of why our values are so important. It’s such a powerfully positive place. Leaders are really taking notice—they want to see their teams at the top of the adoption leaderboard because they know the impact our values have on employee performance and retention.
Pam Johnson
VP of HR
4Refuel
Employees look forward to seeing their monthly Safety All-Star points. Those conversations happen in lunchrooms, dressing rooms—it becomes part of our culture.
Roshan Varghese
Sr. Director, Environment, Health & Safety
Hertz
Everybody wants to come to work every day and feel as though they're making a meaningful contribution to the business. So, when you finally get to hear that what you've been working so hard on has made an impact, it's incredibly rewarding.
Chris Berg
Executive Vice President, Fleet Management
Aptive Environmental
With Awardco we now have more visibility into our incentive budgets than ever, and can be more judicious about our incentive spend.
Lacy Andersen
Project Manager
Americare Senior Living
Thanks to Christi and the Awardco Center of Excellence, we now have a strong thought partner that shares new and different strategies to help us further elevate the Americare recognition experience. We have tested the market, and this collaborative consultation and creative problem solving from recognition practitioners differentiates Awardco. In practice, it has built our confidence that we have business partners who are sincerely invested in helping us take recognition from being a perk to a powerful strategic driver that delivers tangible impact.
Sarah Mazzocco
Chief People Officer
Americare Senior Living
Caregivers want more than a paycheque—they want to feel valued. Recognition makes that possible.
Sarah Mazzocco
Chief People Officer
Lockton
It’s incredibly accessible. You don’t have to be tech-savvy—you can use it on your phone, through Outlook, or even a Teams plugin. It meets people where they are.
Mallory Pence
Marketing Manager
MagnaFlow
Our turnover definitely went down after implementing Awardco, especially compared to the previous year. We've noticed that recognition, along with rewards like Amazon items and prepaid Visa cards, has had a big impact on retention without being a huge cost to the company.
Sonia Magdaleno
Talent and Engagement Specialist
 
 

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.