Recognise Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognise the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognising employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognise each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivise Behaviour

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivise learning by rewarding course completion
Boost productivity, promote wellbeing, or encourage compliance

Motivate Feedback

Incentivise participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognise Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognise loyal customers
Compensate volunteers, donors, and other patrons
return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programmes.
31
%
reduction in turnover with rewarding employee recognition.
testimonials

See how teams succeed with Awardco

Southwest Gas Corporation
Awardco has offered customisability that allows us to cater to our employees' needs and recognise what they are doing and change it as the environment changes as well.
Eric Crow
Administrator, Risk Management and Safety
BPM
We really like the redemption options and how Awardco integrates with Amazon — the platform's ease-of-use has empowered us to handle our growing employee population.
Monica Delgado
Senior Manager of Total Rewards
Pilot Company
We appreciate the user-friendly interface and the ample functionality of the platform, which has enabled us to better recognize team members as well as better support end users.
Sica Simon
HR Analyst
SEF Energy
Awardco allows everything to support our core values and our mission, which is very important to us because that strengthens our culture.
Lauren Long
HR Operations Manager
Citizens Business Bank
How do we better recognise our associates on the day to day? One of our engagement survey questions is, 'In the last seven days, have you been recognised for doing good work?' Awardco really allows us to to do that and to do a better job of that.
Jenny Ketchepaw
VP, Talent Engagement
The Nest Schools
The best decision we made was switching from our previous platform to Awardco. The customer service is excellent, the features are amazing, and we LOVE that they take our ideas and make them happen. They are always looking at innovating, which is one of our core values. We are extremely satisfied with Awardco and everyone here at The Nest LOVES the program.
Sara Beer
Director of Core Values
MagnaFlow
Our turnover definitely went down after implementing Awardco, especially compared to the previous year. We've noticed that recognition, along with rewards like Amazon items and prepaid Visa cards, has had a big impact on retention without being a huge cost to the company.
Sonia Magdaleno
Talent and Engagement Specialist
PMG
Recognition truly is a cornerstone of PMG’s culture because it fuels engagement, strengthens relationships, and reinforces the behaviors that drive our success. It allows you to immediately recognise big and small wins where that impact is immediately felt.
Mary O’Brien
Head of Programmatic
 
 
Thought Leadership & Resources

Unlock your recognition potential

Blog
Employee Turnover Rates by Industry: Trends and Solutions
Customer Story
Customer Story
Webinar
AI and the Future of Employee Engagement
White Paper
Customer Story
White Paper
White Paper
3 Drivers of Employee Engagement ROI
Customer Story
Customer Story
Recognition as a culture cornerstone: How PMG fuels global success
Customer Story
Customer Story
Customer Story
Combining cultures with recognition through a merge

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.