Recognise Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognise the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognising employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognise each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivise Behaviour

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivise learning by rewarding course completion
Boost productivity, promote wellbeing, or encourage compliance

Motivate Feedback

Incentivise participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognise Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognise loyal customers
Compensate volunteers, donors, and other patrons
return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programmes.
31
%
reduction in turnover with rewarding employee recognition.
testimonials

See how teams succeed with Awardco

Hertz
We think a lot about our frontline employees. They're the ones that make us who we are and drive our business, and we wanted to make sure they knew we appreciated them. Awardco does that.
Annasuela Fritz
HR Projects and Recognition Manager
Children's Nebraska
Some of the great stories that we've read are how impactful all of the team members have been to help the children feel better, it's showing our team members how impactful they are.
Jill Kudron
Patient Experience
Ultradent Products
Modern recognition with Awardco has created an ecosystem of appreciation. What we've found, as employees have recognised each other, is that they're motivated long term. Employees want to enjoy their work and be successful, and if we recognise them for their success, they'll know they're doing a great job and can improve every single day.
David Alsop
CHRO
Ultradent Products
We're present in pretty much every continent in the world, and there's no limitation to our recognition system. We see recognitions from Brazil to the US, from Japan to China, from South Africa to France, and everyone is engaged.
Favio Paiva
Workday Specialist
BPM
We really like the redemption options and how Awardco integrates with Amazon — the platform's ease-of-use has empowered us to handle our growing employee population.
Monica Delgado
Senior Manager of Total Rewards
Cinemark
Awardco significantly enhances employee engagement and helps our employees feel valued and appreciated, leading to higher morale. Offering customizable recognition programmes for Cinemark and a wide range of awards helps align with our employees' interests and ensures that all employees, from theatre staff to management, feel valued and appreciated.
Ann O'Keefe
Director of Benefits
Hunt Brothers Pizza
Awardco brought our recognition programs into the 21st century.
Jeff Jensen
Director of HR, Hunt Brothers Pizza
Southern Oregon Head Start
For us to onboard a staff member, it's probably close to about 5,000 to 6,000 dollars. As a nonprofit, I feel like going to Awardco has been a huge cost-savings advantage.
Amber Lease
Human Resource Director
 
 
Thought Leadership & Resources

Unlock your recognition potential

Blog
Employee Turnover Rates by Industry: Trends and Solutions
Customer Story
Customer Story
Webinar
AI and the Future of Employee Engagement
White Paper
Customer Story
White Paper
White Paper
3 Drivers of Employee Engagement ROI
Customer Story
Customer Story
Recognition as a culture cornerstone: How PMG fuels global success
Customer Story
Customer Story
Customer Story
Combining cultures with recognition through a merge

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.