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Better recognition. Better engagement. Better together.

 

Recognise Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognise the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognising employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognise each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivise Behaviour

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivise learning by rewarding course completion
Boost productivity, promote wellbeing, or encourage compliance

Motivate Feedback

Incentivise participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognise Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognise loyal customers
Compensate volunteers, donors, and other patrons

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programmes.
31
%
reduction in turnover with rewarding employee recognition.

testimonials

See how teams succeed with Awardco

Americare Senior Living
Thanks to Christi and the Awardco Center of Excellence, we now have a strong thought partner that shares new and different strategies to help us further elevate the Americare recognition experience. We have tested the market, and this collaborative consultation and creative problem solving from recognition practitioners differentiates Awardco. In practice, it has built our confidence that we have business partners who are sincerely invested in helping us take recognition from being a perk to a powerful strategic driver that delivers tangible impact.
Sarah Mazzocco
Chief People Officer
Kodiak
There's plenty of research that shows the compounding impact of how when other people can see recognition, it creates that snowball effect. And so it just makes people work better together. They feel more as part of the team.
Zach Makoutz
Sr. Manager, Category Sales Product
Paramount
I was really looking for a user-friendly, up-to-speed, and easy-to-use programme that can expand in different ways, and I found it with Awardco.
Shaye McCoy
Senior Analyst Total Rewards
McCormick & Company
The exciting part isn’t just that people love being recognised—it’s how eager they are to recognise their peers. That enthusiasm speaks to our culture. There’s a real appetite for recognition because it matters, because they care, and because they want others to feel appreciated.
Sierra Capone
Director, Wellbeing & Employee Experience
Utah Valley University
I love being able to see the full feed of the entire university… before Awardco, I had no idea what was happening in other departments. Being able to see what’s happening across the university really helps you feel more connected.
Julia Escobar
Executive Assistant, Engagement & Effectiveness
4Refuel
Often, you're on the road for an entire shift, and you may not necessarily interact with a lot of other colleagues… And so being recognised helps you feel more connected with the team.
Christopher Whilsmith
Certified Refueling Professional
4Refuel
We have a lot of different programmes to ensure we encompass all our employees. Three of them tie directly to our core values: our peer-to-peer programme, our manager-led programmes, and our safety programmes—like our Safety All-Stars, which is a monthly automated award.
Marna Lagerquist
Manager, Talent Acquisition and Development
Hertz
We strive to create a high performance culture. If we're looking for certain actions and mindsets, we should celebrate them when they happen and find creative and frequent ways to recognise and appreciate the hard work behind them.
Chris Berg
Executive Vice President, Fleet Management
 
 

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.