Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behavior

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.

testimonials

See how teams succeed with Awardco

Smiling woman with blonde hair wearing pearl drop earrings and a dark blue V-neck top against a gray background.
NIBCO
Awardco has definitely helped us do recognition even better. Recognizing someone you work with, even if you don’t see them every day, has been empowering.
Ashley Martin
President & CEO
Paramount
I was really looking for a user-friendly, up-to-speed, and easy-to-use program that can expand in different ways, and I found it with Awardco.
Shaye McCoy
Manager, Global Total Rewards Experience
Man with short brown hair wearing a black suit jacket and white shirt, smiling indoors with a window view in the background.
Hertz
It’s super easy to use and very intuitive.
Mark Nelson
Senior Human Resources Business Partner
Woman with brown hair pulled back wearing a black blouse with colorful floral embroidery, sitting in an indoor room with blurred background.
Southern Oregon Head Start
Our job was to solve the continuous problem of helping staff feel connected—to each other and to the organization.
Shandy Phelps
Family Community Engagement Supervisor
TaylorMade
When you have employees working hard from home juggling family responsibilities, and yet still being physically separate from their team, a simple birthday message and gift they get to pick out creates a meaningful touchpoint, and allows them to take a moment for themselves.
Rosie Scannell
Global HR
Smiling man wearing a blue suit jacket, white shirt, and brown tie against a white background.
Dubai Airports
High Flyer has given us a framework to consistently and meaningfully acknowledge employees, boosting morale and reinforcing the behaviors that drive success. Recognition now feels natural and embedded in our culture.
Kan Ni
Vice President, Airport Operations Control Center, Dubai Airports
Smiling man in a black suit jacket and white shirt standing indoors with a window view of a cloudy sky and buildings.
Hertz
It's a fun platform. We love to celebrate our wins. Whether we've completed a great project and I want to give them a shout out, or I want to award points for a job well done… It really does help boost my morale and the morale of our employees here at Hertz.
Mark Nelson
Senior Human Resources Business Partner
Smiling man with short light brown hair and beard wearing a blue suit jacket and light blue shirt on a white background.
Hertz
We strive to create a high performance culture. If we're looking for certain actions and mindsets, we should celebrate them when they happen and find creative and frequent ways to recognize and appreciate the hard work behind them.
Chris Berg
Executive Vice President, Fleet Management
 
 

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.