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Recognize Customer-Facing Teams

Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behavior

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons
return on recognition

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.
testimonials

testimonials

See how teams succeed with Awardco

NIBCO
People like to be recognized for what they’ve contributed. They’re proud of their work—and they should be.
Ashley Martin
President & CEO
Southern Oregon Head Start
Awardco bridges the gap by giving us a platform to build each other up. There are centers that are really far from each other that can now feel connected to everybody else because we can share the great things that we're doing.
Heather Kent
Site Manager
The Nest Schools
The best decision we made was switching from our previous platform to Awardco. The customer service is excellent, the features are amazing, and we LOVE that they take our ideas and make them happen. They are always looking at innovating, which is one of our core values. We are extremely satisfied with Awardco and everyone here at The Nest LOVES the program.
Sara Beer
Director of Core Values
Americare Senior Living
When people join Americare, we want them to feel like they're part of something bigger than just a job, that it's part of having purpose because they get to make a difference in residents' lives.
Mary Eaves
Senior VP of Operations (Assisted Living Division)
Southern Oregon Head Start
For us to onboard a staff member, it's probably close to about 5,000 to 6,000 dollars. As a nonprofit, I feel like going to Awardco has been a huge cost-savings advantage.
Amber Lease
Human Resource Director
MagnaFlow
Our turnover definitely went down after implementing Awardco, especially compared to the previous year. We've noticed that recognition, along with rewards like Amazon items and prepaid Visa cards, has had a big impact on retention without being a huge cost to the company.
Sonia Magdaleno
Talent and Engagement Specialist
Alera Group
Colleagues have to choose a value from The Collaborative Way when they recognize, making our recognition feed daily proof of why our values are so important. It’s such a powerfully positive place. Leaders are really taking notice—they want to see their teams at the top of the adoption leaderboard because they know the impact our values have on employee performance and retention.
Pam Johnson
VP of HR
Americare Senior Living
Our caregivers give so much emotionally—it’s intense work. Recognition helps keep them engaged and supported.
Pat Cokingtin
Senior VP of Sales & Marketing
 
 
Thought Leadership & Resources

Thought Leadership & Resources

Unlock your recognition potential

Blog

Blog

Employee Turnover Rates by Industry: Trends and Solutions
Customer Story

Customer Story

Blog

Blog

Blog

Blog

Webinar

Webinar

Customer Story

Customer Story

Webinar

Webinar

AI and the Future of Employee Engagement
Webinar

Webinar

White Paper

White Paper

Customer Story

Customer Story

White Paper

White Paper

White Paper

White Paper

The Ultimate Guide to Employee Recognition
Webinar

Webinar

Customer Story

Customer Story

Webinar

Webinar

Building a Culture That Thrives on Change
Webinar

Webinar

Blog

Blog

Discovering the True Return on Recognition™
Customer Story

Customer Story

Blog

Blog

Blog

Blog

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.