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Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behavior

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.

testimonials

See how teams succeed with Awardco

Lineage
Recognizing your team members...it's a great way to build moral. To to get those team members to do that extra truck. There's a saying, take care of the people and they'll take care of you. And by taking care of you, it's making sure that every truck is turned in on time and every pallet is pushed through the warehouse.
Rafael Becerra
Manager, Automation Operations
Close-up portrait of a woman wearing a black hijab and soft makeup with neutral lipstick on a white background.
Dubai Airports
When we unified our recognition programs, we saw a strong correlation between recognition and employee engagement. Teams led by managers who consistently recognized their people were the most engaged.
Khulood AlMarzooqi
Director of Total Rewards & Employee Engagement, Dubai Airports
Smiling woman with braided hair wearing a blue blazer and black turtleneck outdoors with trees in the background.
CloudFit Software
Awardco has provided significant time savings. Our previous program was clunky, manual, and time consuming. Now, with the automation capabilities available through Awardco, my team saves 5-8 hours a week!
Kymberlee Stephens
Director of Employee Experience and Wellness
Smiling woman with long wavy blonde hair wearing a red blazer, black top, and a cross necklace against a blue background.
Americare Senior Living
When people join Americare, we want them to feel like they're part of something bigger than just a job, that it's part of having purpose because they get to make a difference in residents' lives.
Mary Eaves
Senior VP of Operations (Assisted Living Division)
Man with short brown hair wearing a black suit jacket and white shirt, smiling indoors with a window view in the background.
Hertz
It’s super easy to use and very intuitive.
Mark Nelson
Senior Human Resources Business Partner
Pacific Life
We do a lot of remote work activities where you can win something. We do a lot of these contests, and I used to go to Amazon and send a $25 gift card to the winners, but now I do it through Awardco. It's in the system, trackable, and much more streamlined.
Amberlee Taylor
Sr. Communications Specialist
Dubai Airports
When I personally received a High Flyer, it was amazing. Knowing that my efforts were appreciated—especially by senior management—meant a lot.
Maha Salem
Senior Manager, Rewards & Recognition, Dubai Airports
Greenfield Global
Feeling seen and feeling valued… That's one thing that keeps me going every day. We all try to strive for the best and try to help one another. We have a great management system here and everybody is seen and heard.
Aisha Ariyo
Export Logistics Coordinator
 
 

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.