Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behavior

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.

testimonials

See how teams succeed with Awardco

Alera Group
Awardco is central to our strategy around helping people feel connected across the organization in the work that they do. Our strength is that we have diversity across all our offices. So collaboration may be the soul of a layer group, that tie that binds our unique cultures together. But we really want to celebrate and recognize the diversity across our offices, and that is our strength. Awardco helps us create that visible platform for everybody to see the good work and the unique ways that people are solving problems around the organization.
Kristie White
AVP, Change Strategy & Organization Development
Smiling woman with long black hair wearing a purple cardigan, black top, and necklace with white pendant, standing with hands on hips against a light grey background.
Greenfield Global
All of our locations have TV screens in some area of the facility. When you look up at the screen, not only do you get to see the recognition that you may have shared with somebody or that you may have received, but you get to see it across the company. Having a program that enables that to be done and shared is very special.
Ashley Cato
Vice President People and Culture
Smiling man wearing a blue suit jacket, white shirt, and orange tie against a white background.
Dubai Airports
Recognition using the High Flyer platform has given us greater flexibility and alignment with our objectives. It allows us to acknowledge teams and individuals in ways that connect directly to our successes and values.
Kan Ni
Vice President, Airport Operations Control Center, Dubai Airports
Man with short black hair wearing a gray suit and light blue shirt smiling against a gray clouded background.
4Refuel
Employees look forward to seeing their monthly Safety All-Star points. Those conversations happen in lunchrooms, dressing rooms—it becomes part of our culture.
Roshan Varghese
Sr. Director, Environment, Health & Safety
Smiling woman with blonde hair wearing a floral navy jacket and white top against a textured beige wall.
McCormick & Company
Awardco has not only given us a platform for recognition, but real-time data to drive strategy across our people organization—things we couldn’t even measure before.
Sierra Capone
Director, Wellbeing & Employee Experience
Smiling middle-aged woman with short blonde hair wearing a brown jacket, silver earrings, and a multi-chain necklace.
Americare Senior Living
Our caregivers give so much emotionally—it’s intense work. Recognition helps keep them engaged and supported.
Pat Cokingtin
Senior VP of Sales & Marketing
Smiling blonde woman with pearl earrings wearing a dark V-neck blouse against a gray background.
NIBCO
People like to be recognized for what they’ve contributed. They’re proud of their work—and they should be.
Ashley Martin
President & CEO
Lineage
Recognizing your team members...it's a great way to build moral. To to get those team members to do that extra truck. There's a saying, take care of the people and they'll take care of you. And by taking care of you, it's making sure that every truck is turned in on time and every pallet is pushed through the warehouse.
Rafael Becerra
Manager, Automation Operations
 
 

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.