Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behavior

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons
return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.
testimonials

See how teams succeed with Awardco

CloudFit Software
Awardco has provided significant time savings. Our previous program was clunky, manual, and time consuming. Now, with the automation capabilities available through Awardco, my team saves 5-8 hours a week!
Kymberlee Stephens
Director of Employee Experience and Wellness
Southwest Gas Corporation
Awardco has offered customizability that allows us to cater to our employees' needs and recognize what they are doing and change it as the environment changes as well.
Eric Crow
Administrator, Risk Management and Safety
Ultradent Products
Modern recognition with Awardco has created an ecosystem of appreciation. What we've found, as employees have recognized each other, is that they're motivated long term. Employees want to enjoy their work and be successful, and if we recognize them for their success, they'll know they're doing a great job and can improve every single day.
David Alsop
CHRO
PMG
Recognition truly is a cornerstone of PMG’s culture because it fuels engagement, strengthens relationships, and reinforces the behaviors that drive our success. It allows you to immediately recognize big and small wins where that impact is immediately felt.
Mary O’Brien
Head of Programmatic
The Nest Schools
Just managing our custom rewards felt like a full-time job with our previous vendor—it took all day every Friday. With Awardco, I don't have to do any of the manual fulfillment work anymore. I'm saving 6-8 hours a week, just managing orders.
Sara Beer
Director of Core Values
Citizens Business Bank
How do we better recognize our associates on the day to day? One of our engagement survey questions is, 'In the last seven days, have you been recognized for doing good work?' Awardco really allows us to to do that and to do a better job of that.
Jenny Ketchepaw
VP, Talent Engagement
Southern Oregon Head Start
If we retain a teacher, that’s 20 students we get to serve. Going from 45% turnover to 8% means we’ve kept 85–90 more staff. That’s an incredible impact on both our children and our budget.
Amber Lease
Human Resource Director
Paramount
I was really looking for a user-friendly, up-to-speed, and easy-to-use program that can expand in different ways, and I found it with Awardco.
Shaye McCoy
Manager, Global Total Rewards Experience
 
 
Thought Leadership & Resources

Unlock your recognition potential

Blog
Employee Turnover Rates by Industry: Trends and Solutions
Customer Story
Customer Story
Webinar
AI and the Future of Employee Engagement
White Paper
Customer Story
White Paper
White Paper
3 Drivers of Employee Engagement ROI
Customer Story
Customer Story
Recognition as a culture cornerstone: How PMG fuels global success
Customer Story
Customer Story
Customer Story
Combining cultures with recognition through a merge

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.