Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behavior

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.

testimonials

See how teams succeed with Awardco

Smiling woman with wavy dark hair wearing a green blouse with textured floral patterns on a black background.
Lockton
Recognition is powerful. When you recognize someone, you feel just as good as when you’re being recognized. The Awardco feed is my ‘positive scroll.’ It lifts everyone’s spirits.
Tisa Penny
Engagement & Events Lead, 2025 Recognition Rockstar Winner
Smiling woman with long blonde wavy hair wearing a black top and a silver necklace with a purple pendant, against a black background.
Lockton
When I pitched Awardco to our leadership team, I shared the risk of losing connection as we grow. I framed it as a strategic need. Their response? ‘Stop talking. Just do it.
Melissa York
SVP, Head of People & Culture
Utah Jazz
It's definitely a lot easier because you don't have to carry your gift around with you at the whole game or take a special trip down there. You just order your award and then it comes in the mail.
Dave Long
Season Ticket Member
Velsera
What I love most is the reporting aspect. It's something that reinforces the impact of Awardco, and it shows that the work we're doing is paying off.
Marko Zecevic
Employee Experience Manager
Children's Nebraska
Some of the great stories that we've read are how impactful all of the team members have been to help the children feel better, it's showing our team members how impactful they are.
Jill Kudron
Patient Experience
Smiling middle-aged woman with short blonde hair, glasses, teal blouse, black cardigan, and a pearl necklace.
ARUP Laboratories
Soon after our implementation we created a financial recognition program through Awardco for managers and supervisors to recognize their employees for extra efforts. Now our managers and supervisors have their own budgeted amount to use at their discretion to award their employees at any time, and they don't have to wait for approval to do so.
Cheryl Vincent
Talent Development Manager
Smiling middle-aged man with gray hair and beard wearing a blue polo shirt and dark blazer against a light background.
Hunt Brothers Pizza
Awardco brought our recognition programs into the 21st century.
Jeff Jensen
Director of HR, Hunt Brothers Pizza
WOW! mobile boutique
Awardco actually cost us less than what we were doing in the past, and it's had a bigger impact on our ROI and employee engagement.
Jay Adhvaryu
Director of Finance and Compliance
 
 

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.