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Recognize Customer-Facing Teams

Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behavior

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons
return on recognition

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.
testimonials

testimonials

See how teams succeed with Awardco

Americare Senior Living
Our caregivers give so much emotionally—it’s intense work. Recognition helps keep them engaged and supported.
Pat Cokingtin
Senior VP of Sales & Marketing
Alera Group
Colleagues have to choose a value from The Collaborative Way when they recognize, making our recognition feed daily proof of why our values are so important. It’s such a powerfully positive place. Leaders are really taking notice—they want to see their teams at the top of the adoption leaderboard because they know the impact our values have on employee performance and retention.
Pam Johnson
VP of HR
MagnaFlow
Our turnover definitely went down after implementing Awardco, especially compared to the previous year. We've noticed that recognition, along with rewards like Amazon items and prepaid Visa cards, has had a big impact on retention without being a huge cost to the company.
Sonia Magdaleno
Talent and Engagement Specialist
Children's Nebraska
[Awardco] was something that was easy to use. I knew that healthcare provider's first priority is their patient, so how do we make it so easy that they can participate and still make sure that they're still taking care of the patient.
Madeline Quinn
Employee Experience Manager
Ultradent Products
We're present in pretty much every continent in the world, and there's no limitation to our recognition system. We see recognitions from Brazil to the US, from Japan to China, from South Africa to France, and everyone is engaged.
Favio Paiva
Workday Specialist
Americare Senior Living
Thanks to Christi and the Awardco Center of Excellence, we now have a strong thought partner that shares new and different strategies to help us further elevate the Americare recognition experience. We have tested the market, and this collaborative consultation and creative problem solving from recognition practitioners differentiates Awardco. In practice, it has built our confidence that we have business partners who are sincerely invested in helping us take recognition from being a perk to a powerful strategic driver that delivers tangible impact.
Sarah Mazzocco
Chief People Officer
Lineage
Recognizing your team members...it's a great way to build moral. To to get those team members to do that extra truck. There's a saying, take care of the people and they'll take care of you. And by taking care of you, it's making sure that every truck is turned in on time and every pallet is pushed through the warehouse.
Rafael Becerra
Manager, Automation Operations
PMG
Since joining, I’ve found myKudos [Awardco] posts to be a great way to learn what others are doing across the agency. I’ve even picked up ideas from shoutouts that I’ve been able to implement on my own accounts. It’s more than recognition—it’s a source of inspiration.
Colby Green
Paid Social Senior Associate
 
 
Thought Leadership & Resources

Thought Leadership & Resources

Unlock your recognition potential

Blog

Blog

Employee Turnover Rates by Industry: Trends and Solutions
Customer Story

Customer Story

Blog

Blog

Blog

Blog

Webinar

Webinar

Customer Story

Customer Story

Webinar

Webinar

AI and the Future of Employee Engagement
Webinar

Webinar

White Paper

White Paper

Customer Story

Customer Story

White Paper

White Paper

White Paper

White Paper

The Ultimate Guide to Employee Recognition
Webinar

Webinar

Customer Story

Customer Story

Webinar

Webinar

Building a Culture That Thrives on Change
Webinar

Webinar

Blog

Blog

Discovering the True Return on Recognition™
Customer Story

Customer Story

Blog

Blog

Blog

Blog

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.