Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behavior

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.

testimonials

See how teams succeed with Awardco

Utah Jazz
People always say, 'Oh, where'd you get that?' 'Oh, that's a season ticket gift.
Christopher Zambos
Season Ticket Member
Utah Valley University
Previously, recognition was only known between the giver and receiver. Now I feel a lot more connected to colleagues. The My Circle email alerts have made a big difference in helping colleagues feel more connected across our giant campus.
Maddie Bagley
Appreciation Specialist, People & Culture
Crumbl
For most companies, purpose, mission, and values can end up feeling like just words on paper. That’s why we were so interested in Awardco. It gives us an authentic way to bring our values to life. Every time someone recognizes a teammate, our purpose and values are right there, reinforcing what they look like in action every single day.
Josh Olofson
Vice President of Employee Experience
Smiling woman with long black hair wearing a black and white striped turtleneck sweater against a plain light background.
Southern Oregon Head Start
If we retain a teacher, that’s 20 students we get to serve. Going from 45% turnover to 8% means we’ve kept 85–90 more staff. That’s an incredible impact on both our children and our budget.
Amber Lease
Human Resource Director
Velsera
What I love most is the reporting aspect. It's something that reinforces the impact of Awardco, and it shows that the work we're doing is paying off.
Marko Zecevic
Employee Experience Manager
Utah Jazz
We show our appreciation to our fans and our season ticket members in a variety of ways. Everybody has different preferences and what's meaningful to them. People are so excited that it's something they can only get being a season ticket member.
Casey Glines
Director of Member Experience, Utah Jazz / SEG
Smiling blonde woman with long hair wearing a black top and a bright red jacket against a black background.
Lockton
It’s incredibly accessible. You don’t have to be tech-savvy—you can use it on your phone, through Outlook, or even a Teams plugin. It meets people where they are.
Mallory Pence
Marketing Manager
Portrait of a woman wearing a black hijab with natural makeup and a neutral expression on a white background.
Dubai Airports
Recognition is vital in a large, fast-paced, and dynamic environment like ours. It motivates our people, reinforces our corporate behaviors, and helps create a culture where everyone feels valued and engaged.
Khulood AlMarzooqi
Director of Total Rewards & Employee Engagement, Dubai Airports
 
 

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.