Recognize Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognize the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognizing employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognize each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivize Behavior

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivize learning by rewarding course completion
Boost productivity, promote wellness, or encourage compliance

Motivate Feedback

Incentivize participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognize Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognize loyal customers
Compensate volunteers, donors, and other patrons

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programs.
31
%
reduction in turnover with rewarding employee recognition.

testimonials

See how teams succeed with Awardco

4Refuel
Seventy-five percent of our employees are out in the field, so how do we get them excited and engaged? The safety programs really got them energized. They had the opportunity to earn a lot of points, but they also received meaningful recognition. I was really impressed by how much our login engagement increased over time.
Marna Lagerquist
Manager, Talent Acquisition and Development
Woman with brown hair pulled back wearing a black blouse with colorful floral embroidery, sitting in an indoor room with blurred background.
Southern Oregon Head Start
Our job was to solve the continuous problem of helping staff feel connected—to each other and to the organization.
Shandy Phelps
Family Community Engagement Supervisor
Texas Roadhouse
We needed something to unify our recognition programs for all our different locations, and we found that and more with Awardco.
Storey O'Barr
Recognition and Communications Specialist
Smiling woman with long wavy hair wearing a navy blazer and light pink blouse in an office setting.
Americare Senior Living
We were intentional with our transition, and Awardco made it seamless. Adoption was impressive—we even exceeded our goals.
Sarah Mazzocco
Chief People Officer
Smiling middle-aged woman with short blonde hair wearing a brown jacket, necklace, and earrings against a blue background.
Americare Senior Living
They really took the time to understand us, what we did before, and how what they’re going to bring to the table could enhance it from there
Pat Cokingtin
Senior VP of Sales & Marketing
Smiling woman with wavy brown hair wearing a navy blazer and white blouse in a blurred office background.
Americare Senior Living
We love to catch our team members doing great things! They can’t pour into others from an empty cup. That’s why we invest in recognition and take the time to celebrate our people.
Sarah Mazzocco
Chief People Officer
Smiling woman with long blonde hair wearing pearl earrings, a pearl necklace, white top, and black blazer in a modern office setting.
BPM
We really like the redemption options and how Awardco integrates with Amazon — the platform's ease-of-use has empowered us to handle our growing employee population.
Monica Delgado
Senior Manager of Total Rewards
Smiling middle-aged man with short gray hair wearing a black button-up shirt against a white background.
Ultradent Products
Modern recognition with Awardco has created an ecosystem of appreciation. What we've found, as employees have recognized each other, is that they're motivated long term. Employees want to enjoy their work and be successful, and if we recognize them for their success, they'll know they're doing a great job and can improve every single day.
David Alsop
CHRO
 
 

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.