Center of excellence

Your trusted partner in strategy design

Awardco’s Center of Excellence brings together industry-leading experts, strategic advisors, and hands-on practitioners to elevate recognition programs and drive client success at scale.

meet our team

Leaders in strategy,
partners in success

With decades of global experience, the COE delivers tailored support in program design, strategy, and execution, building and optimizing proven solutions that drive real results.

Cali Hyde
Head of Strategic Accounts
Cali Hyde

With over nine years of experience in SaaS and professional services, Cali Hyde brings strategic depth and business acumen to the Center of Excellence. Currently Awardco’s Head of Strategic Sales, Cali has led enterprise sales, proposal strategy, and global development across markets in both the U.S. and Europe. Her cross-functional leadership and passion for scalable, strategic solutions make her an essential voice in aligning COE initiatives with client needs and business growth.

 
Chantale Callingham
VP of Client Success
Chantale Callingham

Chantale Callingham is Vice President of Client Success and leads Awardco’s Center of Excellence, bringing 15+ years of experience in SaaS and enterprise strategy. A certified PMP and MBA, she’s known for people-first leadership, building inclusive global teams, and driving measurable impact. Chantale’s career includes roles at Fortune 500s and leading tech firms, always focused on transforming customer experiences. Passionate about equity, belonging, and innovation, she challenges the status quo and fosters strategic partnerships to scale meaningful workplace recognition and culture.

 
Christi Gilhoi
Corp. Integration - Emp. Experience
Christi Gilhoi

Christi is an Employee Experience executive with leadership roles at Qualcomm, Okta, and Cisco, bringing deep expertise in building and scaling global recognition programs for organizations of 40,000+ employees. With hands-on experience across the full program lifecycle—from business case development and securing executive buy-in to change management and successful launches—she understands the client perspective inside and out. Now consulting with Team Awardco, Christi serves as a practitioner resource, helping clients drive meaningful employee engagement and operational excellence through strategic recognition initiatives.

 
Katie Bundy
Rewards & Recognition Leader
Katie Bundy

Katie Bundy brings deep strategic expertise to the Center of Excellence after 17 years at J.P. Morgan, where she led initiatives across Sales, Finance, and Employee Experience. She co-led the rollout of Awardco’s platform to 290,000+ global employees, boosting recognition satisfaction by 17%. Katie’s strength lies in aligning program strategy with business needs through thoughtful design, change management, and executive engagement—making her a key player in shaping scalable, effective client programs.

 
Laura Shanley
Employee Experience Advisor
Laura Shanley

A trusted expert in program implementation and optimization, Laura Shanley has led Awardco initiatives from the client side and now consults for multiple organizations navigating complex launches. With hands-on experience from Okta, DocuSign, and Qualcomm, Laura brings unmatched insight into the nuances of R&R vendors and platform design. Her ability to build scalable, efficient programmes on tight timelines makes her an essential partner in delivering client success through the COE.

 
Nick Frazier
Senior Director of CS & Ops
Nick Frazier

Nick Frazier serves as Senior Director of Client Success and Operations for Awardco EMEA, bringing years of operational expertise and global leadership to the Center of Excellence. With a background in human resource management, data analytics, and a tenure of over seven years at Awardco, Nick has played a pivotal role in scaling service operations across regions. His strategic oversight and cross-functional insight into client success operations help the COE deliver scalable, sustainable processes that meet the evolving needs of a global customer base.

 
Sarah Marrs
Center of Excellence Global Lead
Sarah Marrs

Sarah is a global lead on Awardco’s Center of Excellence, advising organizations on reward and recognition strategy while researching its impact on employee behavior. An organizational psychologist with 15+ years’ experience, she is completing a doctorate in Evidence-Based HR at Birkbeck University, London. Sarah spent nine years at Qualtrics, guiding EX solution design for major global clients, and earlier held employee-insight roles at Tesco, Hay Group, and Kenexa. A member of the British Psychological Society, she also holds a master’s in Work and Organizational Behavior from Dublin City University.

 
ShaNae McCleskey
Director, Technical Account Services
ShaNae McCleskey

ShaNae is Director of Technical Account Services at Awardco, where she builds and leads high-performing technical teams that support the company’s largest global clients. A Six Sigma–certified leader with a BS from UVU, she is also a key contributor to Awardco’s Center of Excellence, driving process optimization, innovation, and strategic insights. ShaNae specializes in crafting sustainable technology solutions that elevate employee satisfaction while championing people-first initiatives. Committed to psychological safety, she cultivates workplaces where employees can challenge ideas openly, bring their authentic selves to work, and fuel a culture of continuous innovation.

 

Center of Excellence services

Providing tailored guidance on rewards budgeting, program deployment, implementation, and much more to ensure impactful employee experiences.

Strategic expertise rooted in real-world success
Backed by real-world experience leading global recognition programs, our team pairs deep product expertise with benchmark-driven insights to deliver strategic guidance that drives measurable results.
You receive:
  • Strategic guidance backed by experience leading global recognition programs
  • Deep product knowledge paired with benchmark-driven insights
  • Focused solutions that deliver measurable business impact
Tailored program advisory and business consultation
Every organization is at a different stage in its recognition journey, which is why we offer tailored consultation, including ROI strategies, business case development, governance and budget modeling, communication planning, and global stakeholder alignment.
You receive:
  • Support for every stage of the recognition journey
  • Custom strategies aligned to business goals and scale
  • Guidance across ROI, governance, communication, and adoption
Research-backed strategy
Recognition transforms organizations. Through research, community, and client collaboration, we help build programs that inspire, connect, and grow with the business.
You receive:
  • Insights driven by industry research and client collaboration
  • Program design rooted in connection, growth, and evolution
  • Access to a community of practitioners and proven best practices
Texas Roadhouse
 
 
We needed something to unify our recognition programs for all our different locations, and we found that and more with Awardco.
Storey O'Barr
Recognition and Communications Specialist
Southern Oregon Head Start
 
 
If we retain a teacher, that’s 20 students we get to serve. Going from 45% turnover to 8% means we’ve kept 85–90 more staff. That’s an incredible impact on both our children and our budget.
Amber Lease
Human Resource Director
PMG
 
 
Awardco made it easy for every employee, whether in Dallas or the UK, to feel seen, valued, and celebrated.
Pam Buyers
Head of Culture
Americare Senior Living
 
 
Thanks to Christi and the Awardco Center of Excellence, we now have a strong thought partner that shares new and different strategies to help us further elevate the Americare recognition experience. We have tested the market, and this collaborative consultation and creative problem solving from recognition practitioners differentiates Awardco. In practice, it has built our confidence that we have business partners who are sincerely invested in helping us take recognition from being a perk to a powerful strategic driver that delivers tangible impact.
Sarah Mazzocco
Chief People Officer
BPM
 
 
We really like the redemption options and how Awardco integrates with Amazon — the platform's ease-of-use has empowered us to handle our growing employee population.
Monica Delgado
Senior Manager of Total Rewards
Quick Quack Car Wash
 
 
Awardco has made employees' lives easier. Working outside in the elements with the customers can be tough, but being recognized, seen, heard, and valued makes it easier.
Christina Castro
Training Leader
PMG
 
 
Companies that invest in recognition are seen as people-centric. When people feel appreciated for their contributions and are truly engaged, they’re more innovative, more creative, and more willing to think beyond the status quo. This elevates work, fuels stronger business outcomes and can foster deeper customer relationships.
Monica Gunderson
Talent Management Lead
WOW! mobile boutique
 
 
Awardco actually cost us less than what we were doing in the past, and it's had a bigger impact on our ROI and employee engagement.
Jay Adhvaryu
Director of Finance and Compliance
Hunt Brothers Pizza
 
 
We've given our employees something they never had before: the power to choose their own rewards. And if that wasn't enough, we save money because the products aren't marked up! Awardco truly brought our recognition programs into the 21st century.
Jeff Jensen
Director of HR
PMG
 
 
When employees feel seen and appreciated, they’re more engaged and engagement drives performance. Using Awardco helps leaders and managers recognize impact in real time and that momentum drives continued and lasting success.
Monica Gunderson
Talent Management Lead
All Access Staging and Productions
 
 
We wanted to make recognition easy and exciting for our blue collar workers to participate in, and Awardco's capabilities have made that possible.
Mason Ongarato
HR Software & Employee Benefits Expert
TaylorMade
 
 
When you have employees working hard from home juggling family responsibilities, and yet still being physically separate from their team, a simple birthday message and gift they get to pick out creates a meaningful touchpoint, and allows them to take a moment for themselves.
Rosie Scannell
Global HR
MagnaFlow
 
 
Our turnover definitely went down after implementing Awardco, especially compared to the previous year. We've noticed that recognition, along with rewards like Amazon items and prepaid Visa cards, has had a big impact on retention without being a huge cost to the company.
Sonia Magdaleno
Talent and Engagement Specialist
Beckman Coulter
 
 
From a reporting standpoint, Awardco excels by allowing users to access desired reports quickly through easily accessible links, eliminating the need to navigate through multiple pages as was the case with previous platforms. The platform has garnered significant positive feedback for its user-friendly nature and seamless navigation.
Kerie Rogers
HR Operations Leader
Beckman Coulter
 
 
Change management was a concern when exploring new vendors. However, our leadership, HR, and associates have smoothly transitioned to Awardco, and they appreciate its straightforward and intuitive design, which surpasses the complexities of previous platforms.
Kerie Rogers
HR Operations Leader

Personalized advice from experts in the field

Awardco’s Center of Excellence is designed to provide you with the guidance you need from experts you trust.