Awardco support

We’re here to help

Have questions about the platform? Contact the Awardco team below and get the right answers.

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Support

Support

Contact support

Need a quick answer? Start a chat with a real human to get the help you need.

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Have any questions?

Have any questions?

Knowledge base

Find step-by-step guides and walkthroughs for almost any platform question or need.

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Interested in Awardco?

Interested in Awardco?

Contact sales

Learn how Awardco transforms your culture and improves employee experience.

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Contact information

Email
Available:
24/7 in 150+ languages
Average Response Time
5 hrs
Average Resolution Time
13 min. - without wait time for client response
72 hrs - with wait time for client response
Online Chat
Available:
24/7 in 150+ languages
Average Response Time
<1min
Average Resolution Time
2 min.
Phone
Available:
24/7 in English, French, Spanish, Portuguese, German, Mandarin + over 290 additional native languages

US (Toll Free): +1-800-320-0893
US (Local): +1-385-375-3060
CA: +1-647-503-4479
UK: +44-800-032-1464
DE: 00-800-0825-1094
IT: 00-800-0825-1094
PH: +1800-1-322-0501
AR: 00-800-0825-1094
IN: 000-800-082-0307
BR: 0021-800-0825-1094
JP (KDDI): 001-010-800-0825-1094
JP (SoftBank): 0061-010-800-0825-1094

*For Brazil, internationally direct dialing and the use of Embratel/Claro's international selection code (0021) must be enabled
Average Response Time
1 min.
Average Resolution Time
2 min.

Awardco FAQs

FAQs

Answers to the most frequently asked questions about Awardco.

How can I contact Awardco Support?
You can reach Awardco Support 24/7 through the following channels:

Chat: Sign in and click the blue "Chat" button located at the bottom right corner of any page within your company's Awardco platform.
‍Email: Send your inquiries to support@awardco.com.
‍‍Phone: Contact us at 1-800-320-0893.
Where can I find resources to help me manage the Awardco platform effectively?
The Awardco Resource Center is your go-to hub for comprehensive support. It offers access to help articles, FAQs, and support options designed to assist you in managing the platform effectively. Access the Resource Center by clicking the question mark icon in the bottom right corner of the screen within the platform.
How do I redeem my Awardco points?
To redeem your points, log in to your Awardco account and navigate to the "Spend Points" section. Here, you can browse and select from a wide range of rewards, including items from Amazon, hotels, gift cards, event tickets, and more. Please note that point redemption options may vary based on your organization’s settings.
What should I do if I encounter issues with my order?
If you experience any issues with your order, such as delays or discrepancies, please contact Awardco Support through chat, email, or phone. Our team is ready to assist you in resolving any concerns promptly.

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