Privacy Policy and Notice

Last Updated: August 8th, 2025

This policy describes how Awardco, LLC (“Awardco”) collects, uses, and shares your information.When you use our sites, products, or services or otherwise form a relationship with us, we may obtain data from you and the devices you use to interact with us.

This policy is designed to provide transparency into our privacy practices and principles in a format you can navigate, read, and understand.

We commit to treat your personal information with care and respect and give you methods to contact us should you have any questions or concerns about the use of your information.

Finally, you may have received additional privacy documentation from us when you used a specific site, product, or service from us. In that case, the documentation you received should be read in conjunction with this Notice.

This policy explains:

The Scope of this Policy

This Policy describes the processing of information provided or collected on our sites and applications where this privacy policy is posted. In some instances, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms should be read in conjunction with this policy.

If you provide information to us on a third-party site or platform, the information you provide maybe separately collected by the third-party site or platform. That third-party site or platform’s privacy practices will govern the use of your information. Choices you make on that third-party platform will not apply to our use of the information we have collected through our sites, products, or services.

Your Privacy Rights

If you are a resident of certain states or countries, you may have the right to know, access, correct, transfer, restrict the processing of, opt-out from certain types of processing (e.g., targeted advertising, the sale of personal data, limit the use and disclosure of sensitive information, and profiling, as defined by the applicable state law(s)), and delete your personal information. If you choose to exercise any of these options, we will not discriminate against you for making that decision.

You can exercise your privacy rights by clicking the “My Privacy Choices” link at the bottom of our website and select the applicable request, or by contacting us at privacy@awardco.com. When we receive a request to exercise a privacy right, we will review information we have collected about you (if any) with identifying information you may have provided us (such as a login, email address, mailing address, zip code, or transaction or order number) to authenticate your identity.If you use an authorized agent to submit a request, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to directly confirm with us that you provided the authorized agent permission to submit the request.There may be situations where we cannot grant your request. In such a situation, we will explain

There may be situations where we cannot grant your request. In such a situation, we will explain our reasoning to you and will honor your right to appeal when applicable.

Information Collected or Processed

In the preceding 12 months, Awardco may have collected or processed the categories of personal information that are identified below. We generally collect the information listed below to secure, improve, and provide our services to our customers, website visitors, and recruits/employees. Please review the “Relationship Specific Details” section below for more precise categories of personal information that Award may process about different types of individuals.

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or account name.
  • Customer records information such as a name, address, telephone number, credit card number, debit card number, or other payment information.
  • Commercial information, such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement.
  • Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences.
Sources of Information

The sources from which personal information may have been collected or processed are the following: information that you provided to us, online tracking technologies, automatic data collection technologies, social media platforms and networks, business partners, etc. The purpose of such collection or processing include: providing our products and services, communicating with you, administering programs, marketing and promotional purposes (which may include targeted advertising), analytics and personalization, security and fraud prevention, legal obligations, core business functions, the job applicant process, etc.

How We Disclose Information

Awardco has not Sold (for monetary or other valuable consideration) or Shared (for cross-context behavioral advertising purposes) your personal information in the last 12 months, as defined by certain US state laws. However, we may disclose your information to our subsidiaries and affiliates, along with our service providers and third-party processors to provide services to you. We may also disclose your information with service providers and third parties when necessary to comply with laws and regulations; respond to subpoenas and court orders; exercise our legal rights or defend against legal claims; investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person, or violations of our usage instructions and applicable terms and conditions; facilitate the financing or insuring of our business or a disposition of all or part of our business or assets, or as otherwise permitted or required by law. We may disclose anonymized or aggregated data at our discretion, in accordance with applicable laws.

If you post your information or content to our online forums or media sites, this information is public on the Internet. We are unable to prevent or control further use of this information and refer you to the third-party sites’ privacy policies and terms of use to learn more about their privacy practices.

Data Retention and Storage

Awardco retains customer data in accordance with our data retention policy and applicable privacy laws, including GDPR and CCPA/CPRA. By default, data is stored for six years unless a different retention period is configured by the customer within their Awardco instance. When a contract ends, customers may request a copy of their data or ask for it to be deleted. If no request is made, we retain the data per our standard schedule. We also honor valid data subject rights—such as access, correction, or deletion—under applicable laws. Our goal is to provide customers with clear control over their data while ensuring secure, compliant handling throughout the data lifecycle.

Your Controls and Choices

You can control how and when you want to receive marketing emails from Awardco by clicking on the “unsubscribe” link located at the bottom of our email communications to you. This will not affect your receipt of administrative emails (for example, emails about your account, transactions, or policy changes) for your registered account.

Our Commitment to Protecting Information Belonging to Children

Our services are not intended for children under the age of 16. We do not knowingly collect information via our sites, products, and services from users under the age of 16. If you use ourServices, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence. If you believe your child has provided us with personal information, please alert us at privacy@awardco.com. If we learn that we have collected personal information from a minor, we will promptly take steps to delete such information and terminate the minor’s account.

Cookies and Other Technologies

Cookies are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device top revent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. We recommend you keep cookies activated. We have broken up our cookies into categories to help you understand what they do.

  •  Essential: These cookies are required to use our services. For example, they are necessary to access our website and login to your account.
  • Performance: These cookies track how you interact with our website. For example, these cookies let us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience.
  • Functionality: These cookies track information about you to make using our website easier. For example, we may retain information such as your login status and viewing preferences.
  • Marketing andAnalytics: These cookies help us create targeted advertising experiences on our websites.

You can manage your cookie preferences on our cookie banner that pops up when you first visit our website.

Global Privacy Control

If you would like to control the use of cookies and similar internet technologies on your computer, you can use web browsers listed with the Global Privacy Control tool built into them. These browsers limit cookie technologies and how they work while you browse the internet. You can find a list of browsers with the Global Privacy Control tool built into it here: https://globalprivacycontrol.org/#download.

The use of the website and web browsers located at the site above is at your own risk, subject to the agreements from those web browsers’ developers, and subject to their privacy policies.  Awardco does not accept any liability associated with your use of the website above or the content you may download from that website.  

Our Global Data Transfer Practices

We store and process your personal information on our servers located within the United States but may transfer your personal information to other countries outside of the United States for the purposes describe in this Privacy Policy. By using our websites, products, or services, you agree to the global transfer, process, and storage of your personal information.

Contacting Supervisory Authorities

If you would like to lodge a complaint against us, you may contact your local privacy regulator. If you have trouble locating a privacy regulator, please contact our privacy office at privacy@awardco.com and they will help you contact the appropriate enforcement agency.

How to Contact Us

If you have any questions about how we process your information, you can contact us at:

2080 West 400 North Suite 200, Lindon, UT 84042

privacy@awardco.com

Relationship-Specific Details

Web Users
Description Visitors to our websites who browse, shop, or sign up for an account with Awardco.
Categories of Information

Awardco has gathered the following categories of information from its websites for its business purposes:

  • Personal Identifiers
  • Internet Data
  • Geolocation Data
Category of Data Subjects Awardco collects this information from people who use its websites.
Source of Collection This information is provided by users of Awardco’s website.
Purpose of Processing
  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services.
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
  • Short-term, transient use, including contextual customization of ads shown as part of the same interaction.
Legal Basis for Processing This information is processed pursuant to Awardco’s legitimate business interests or to enter into contractual relationships.
Automated Processing or Profiling

Does this product/service/process use automated processing: No ☒   Yes ☐

If yes, the general methods and logic used are: —

Does the automated processing affect the rights of data subjects? —

Information Sharing

Categories of Recipients: Cloud service providers, CRM tools, email marketing platforms, IT infrastructure services, web analytics tools, and Awardco customer service centers.

Description of Business Purpose: Provided to these third parties to implement, manage, and maintain Awardco’s website.

Is this Information Sold or Shared: Sold ☐   Shared ☒ (for a business purpose)

Sensitive Personal Information

Category of Sensitive Personal Information Collected: N/A

Retention Period: N/A

Whether Personal Information is Transferred Internationally Not applicable.
Retention Period Awardco retains this information pursuant to the timeframe allowed by applicable law.
End Users of the Service
Description The service is an online platform that an employer uses to recognize and reward its employees.
Categories of Information
  • Personal Identifiers
  • Internet Data
  • Geolocation Data
  • Biometric Information
  • Education Information
  • Customer Records Information
  • Physical Characteristics
  • Professional or Employment-Related Information
  • Commercial Information
Category of Data Subjects Employees from Awardco’s customers.
Source of Collection The organization's online recognition platform handles information provided by an employer regarding their employees. The organization also handles additional information uploaded by the individual employee.
Purpose of Processing The information collected facilitates employees' redemption of points for awards or recognition.
Legal Basis for Processing Contract
Automated Processing or Profiling

Does this product/service/process use automated processing: No ☒   Yes ☐

If yes, the general methods and logic used are: N/A

Does the automated processing affect the rights of data subjects? N/A

Information Sharing

Categories of Recipients: Cloud service providers and rewards vendors.

Description of Business Purpose: To provide an SFTP location for employers to upload employee data and for the purpose of delivering anniversary and commemoration memorabilia.

Is this Information Sold or Shared: Sold ☐   Shared ☒ (for a business purpose)

Sensitive Personal Information

Category of Sensitive Personal Information Collected: N/A

Retention Period: N/A

Whether Personal Information is Transferred Internationally Not applicable.
Retention Period Awardco retains this information pursuant to the timeframe allowed by applicable law or regulations.
Employee/Recruit/Prospect/Candidate/Contractors
Description Information gathered from recruiting, hiring, and employee management.
Categories of Information Gathered
  • Personal Identifiers (name, government-issued identification numbers, email address, physical address, phone number)
  • Commercial Information (banking information)
  • Protected Class Information (ethnicity, gender when provided by you or required by law)
  • Internet Data (IP address, cookie, and beacon data)
  • Professional Employment Information (work history)
  • Education Data (level of education)
  • Audio/Visual Data (data from call copies in customer service centers, recorded trainings, customer service calls)
Category of Data Subjects Awardco collects this information from recruits, candidates, new hires, employees, and contractors.
Source of Collection This information is collected from individuals directly.
Purpose of Processing Awardco gathers this information to enter into employment relationships or contractual relationships. Employment laws require Awardco to gather this information.
Legal Basis for Processing Awardco gathers this information to enter into employment relationships or contractual relationships. Employment laws require Awardco to gather this information.
Automated Processing or Profiling

Does this product/service/process use automated processing: Yes ☒   No ☐

General methods and logic used: Automated processing is used to make sure applications are provided to Awardco’s HR department.

Limitations: Awardco does not use automated processing or profiling to make HR decisions such as whether to hire, promote, or take disciplinary action.

Does the automated processing affect the rights of data subjects? No.

Information Sharing

Categories of Recipients:

  • Cloud infrastructure
  • Employment benefits providers
  • Payroll management and processing entities
  • Office management software
  • IT/Security services

Description of Business Purpose: Awardco’s business purpose for providing this information is to support the employment relationship and/or recruitment process.

Is this Information Sold or Shared: Sold ☐   Shared ☒ (for a business purpose)

Sensitive Personal Information
Category of Sensitive Personal Information Collected Retention Period
  • Social security, driver’s license, state identification card, or passport number
  • Racial or ethnic origin, religious or philosophical beliefs, or union membership
  • The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication

Awardco only collects sensitive personal information, as defined in the applicable state privacy laws, with your consent and does not use sensitive personal information for inferring characteristics about you.

This information is retained throughout the term of the employment relationship and then as required or allowed by law. Alternatively, Awardco deletes this information if an employment relationship does not form between a candidate and Awardco.

Whether Personal Information is Transferred Internationally Not applicable.
Retention Period This information is retained throughout the term of the employment relationship and then as required or allowed by law.

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