The available denominations and point requirements are determined by the selected mobile provider, country, currency, and marketplace configuration. Some providers set a minimum and maximum redemption range, while others offer a fixed set of denominations.

Employees should see the point cost and the corresponding mobile-service value before submitting a redemption. International programmes may use different point-to-currency relationships or purchasing-power adjustments across countries, so a point amount in one market should not be assumed to have the same local-currency value everywhere.

The available point ranges, conversion, currency display, and any applicable terms should be validated for each supported market.

Delivery times depend on the mobile provider, country, redemption method and fulfilment model. Some options may be fulfilled via a direct or automated connection, whilst others may require manual processing.

In configurations that use manual fulfilment, delivery can take several working days. For example, some current programmes communicate an expected range of one to five working days. The applicable estimate and terms should appear with the reward before redemption.

Organisations should avoid describing all mobile top-ups as instant or real-time unless that claim has been validated for the specific provider and market.

Employees can typically select the mobile top-up option in the Awardco marketplace, choose the available country, provider, denomination, or service, and submit the redemption using eligible points.

The redemption flow may require a mobile number, account identifier, country, or other information needed by the provider. Employees should review those details carefully before confirming the order, as an incorrect number or unsupported account may delay or prevent delivery.

Depending on the enabled experience, employees may redeem through the Awardco mobile app or a mobile-optimised web experience. The app or mobile site provides access to the reward; it does not guarantee that every mobile top-up is fulfilled instantly.

Mobile top-up availability varies by country and provider. Some markets may have several supported operators and denominations, while others may have limited coverage or no current mobile top-up option.

The available options may be localised to the employee’s country and displayed in the applicable local currency. Coverage can also change as providers update their supported operators, products, denominations, or delivery methods.

Organisations should verify country coverage, eligible employee populations, supported carriers, currency, and current denominations for every region in scope. A mobile top-up available in one country should not be presented as universally available worldwide.

A mobile top-up reward allows an employee to use eligible Awardco points to add credit to a supported mobile phone account or service. Depending on the country and provider, the reward may be issued as prepaid credit, talk and text minutes, a data plan, or another mobile service option.

Mobile top-ups can be particularly useful for employees in countries where prepaid mobile services are common or where other marketplace options are limited. They can be offered alongside gift cards, merchandise, travel, experiences, charitable donations, and other reward categories.

The exact service provided depends on the selected country, carrier, denomination, provider, and redemption terms.