Depending on the fulfilment model, orders may be produced and shipped directly to an employee, delivered to an office or other designated location, or fulfilled by the organisation or its existing vendor.

For an Awardco-supported on-demand store, the vendor may handle production, packaging, shipping, and delivery updates. Organisations using their own inventory or vendor should define who receives order notifications and manages fulfilment, returns, exchanges, damaged items, and address or sizing issues.

Global programmes may use country- or region-specific catalogues and fulfilment locations. Product availability, delivery timing, shipping costs, customs, taxes, and local options can vary by destination.

No. An Awardco-supported print-on-demand model can produce and ship items when employees place orders, which can reduce the need for the organisation to purchase and warehouse merchandise in advance.

Organisations can also use bulk purchasing, existing inventory, or self-fulfilment when that better fits the item, event, budget, or distribution plan. In those models, the organisation may be responsible for storage, order processing, shipping, and employee support.

The right approach depends on order volume, product type, delivery timing, customisation, and who the organisation wants to own fulfilment.

Yes, provided those options are enabled for an item. Employees can select from available sizes, colours, styles, and other variants rather than receiving the same item by default.

Organisations can curate which products and variants appear in the store, including removing options that do not fit their brand or programme requirements.

Available choices, points rules, and payment options depend on the item, vendor, country, and programme configuration.

Organisations can offer branded apparel, hats, jackets, bags, drinkware, accessories, safety-related merchandise, and other products selected for their brand and workforce.

Depending on the catalogue and vendor, administrators may be able to choose products, brands, logos, decoration methods, colours, sizes, and other item variants. Organisations can use a standard selection, add approved non-standard items, or create a more focused catalogue for a specific programme or audience.

The products available depend on the vendor, country, sourcing model, brand requirements, catalogue configuration, and product availability.

An Awardco company swag store is an employee-facing catalogue for branded merchandise such as clothing, hats, drinkware, bags and other company-branded items. Employees can access the store through the Awardco platform and use eligible points to select available merchandise.

A custom catalogue is a broader configuration that may contain company-specific items, internal benefits, local rewards or other approved options. A company swag store is one type of branded merchandise experience. Corporate gifting is generally used for preselected gifts, gift boxes, custom awards or other occasion-based items that may be sent to recipients directly.

Organisations can use one or more of these approaches depending on whether they want employee choice, a preselected gift, on-demand merchandise, bulk distribution or a combination of experiences.