The Challenge
Elevating employee happiness in the service industry
Quick Quack Car Wash has expanded from 17 locations to over 180 in the past few years, and they’ve made great efforts to expand in a sustainable way. However, working in a challenging service industry isn’t easy, and turnover was a challenge. They knew they needed something to help employees feel more supported and appreciated.
The Solutions
Timely, genuine appreciation that drives retention
Leadership at Quick Quack knew that improving the employee experience would require more than lip service—it would require action. With Awardco, they rolled out targeted recognition programs designed specifically to boost engagement and retention, including:
- Six-month retention rewards to celebrate early loyalty
- Generous service anniversary awards to honor milestones
- Yearly MemoryBooks™ to commemorate each employee’s journey and achievements
By celebrating tenure and milestones in thoughtful ways, Quick Quack created an environment where employees felt valued—and turnover fell by 20%.
Awardco’s platform made it simple to recognize contributions across all stages of the employee lifecycle, reinforcing a culture where hard work and loyalty are consistently appreciated.
Getting everyone involved—including leadership
Quick Quack’s admins have seen employees from separate locations recognizing each other, enhancing their culture of teamwork and collaboration.
But it’s not just employees getting involved. Leadership is excited to see how their culture is building, and they’ve fully bought into the ROI of Awardco, creating a culture of appreciation from top to bottom.
The Results
A happier, more unified workforce
By focusing on recognition as a strategic priority, Quick Quack Car Wash achieved:
- 20% reduction in turnover
- Stronger inter-location collaboration fueled by peer recognition
- Full leadership buy-in, embedding recognition into the company’s DNA
At Quick Quack, a culture of appreciation isn’t just an initiative—it’s a way of life, helping employees love where they work and drive continued success across every location.
