Recognise Customer-Facing Teams

Recognise Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Features for Customer-Facing Teams

Recognise the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognising employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognise each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivise Behaviour

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivise learning by rewarding course completion
Boost productivity, promote wellbeing, or encourage compliance

Motivate Feedback

Incentivise participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognise Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognise loyal customers
Compensate volunteers, donors, and other patrons
return on recognition

return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programmes.
31
%
reduction in turnover with rewarding employee recognition.
testimonials

testimonials

See how teams succeed with Awardco

Alera Group
Awardco is central to our strategy around helping people feel connected across the organisation in the work that they do. Our strength is that we have diversity across all our offices. So collaboration may be the soul of a layer group, that tie that binds our unique cultures together. But we really want to celebrate and recognise the diversity across our offices, and that is our strength. Awardco helps us create that visible platform for everybody to see the good work and the unique ways that people are solving problems around the organisation.
Kristie White
Organisational Development
PMG
Since joining, I’ve found myKudos [Awardco] posts to be a great way to learn what others are doing across the agency. I’ve even picked up ideas from shoutouts that I’ve been able to implement on my own accounts. It’s more than recognition—it’s a source of inspiration.
Colby Green
Paid Social Senior Associate
ARUP Laboratories
Soon after our implementation we created a financial recognition programme through Awardco for managers and supervisors to recognise their employees for extra efforts. Now our managers and supervisors have their own budgeted amount to use at their discretion to award their employees at any time, and they don't have to wait for approval to do so.
Cheryl Vincent
Talent Development Manager
Ultradent Products
We're present in pretty much every continent in the world, and there's no limitation to our recognition system. We see recognitions from Brazil to the US, from Japan to China, from South Africa to France, and everyone is engaged.
Favio Paiva
Workday Specialist
Amur Equipment Finance
We recently pulled an in-platform report to cheque on usage, and then we reached out to people individually to improve adoption—especially managers. Since then, engagement has been significantly higher, and our culture of recognition is growing—even our executives are recognising.
Hannah Fagan
Human Resource Leader
Hunt Brothers Pizza
Awardco brought our recognition programs into the 21st century.
Jeff Jensen
Director of HR, Hunt Brothers Pizza
PMG
Recognition truly is a cornerstone of PMG’s culture because it fuels engagement, strengthens relationships, and reinforces the behaviors that drive our success. It allows you to immediately recognise big and small wins where that impact is immediately felt.
Mary O’Brien
Head of Programmatic
PMG
When employees feel seen and appreciated, they’re more engaged and engagement drives performance. Using Awardco helps leaders and managers recognise impact in real time and that momentum drives continued and lasting success.
Monica Gunderson
Talent Management Senior Associate
 
 
Thought Leadership & Resources

Thought Leadership & Resources

Unlock your recognition potential

Blog

Blog

Employee Turnover Rates by Industry: Trends and Solutions
Customer Story

Customer Story

Blog

Blog

Blog

Blog

Webinar

Webinar

Customer Story

Customer Story

Webinar

Webinar

AI and the Future of Employee Engagement
Webinar

Webinar

White Paper

White Paper

Customer Story

Customer Story

White Paper

White Paper

White Paper

White Paper

The Ultimate Guide to Employee Recognition
Webinar

Webinar

Customer Story

Customer Story

Webinar

Webinar

Building a Culture That Thrives on Change
Webinar

Webinar

Blog

Blog

Discovering the True Return on Recognition™
Customer Story

Customer Story

Blog

Blog

Blog

Blog

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.