Recognise Customer-Facing Teams

Build better customer service through recognition

Happy employees create happy customers—and effective recognition creates happy employees.

Features for Customer-Facing Teams

Recognise the people that drive customer joy

89% of companies with strong employee engagement report better customer satisfaction. It’s that simple.

External Recognition

Customers recognising employees builds better culture.

Customers scan a QR code, type up a shout out, and send
Real-time appreciation from customers reinforces good work
Employees see their impact and are motivated to do more

Peer-to-Peer Recognition

Allow employees to recognise each other quickly and easily.

Strengthen good vibes with shoutouts & kudos
Add points that can be spent on millions of rewards
Boost teamwork and collaboration

Incentivise Behaviour

Drive productivity, performance, sales, learning, and more.

Create competitions with leaderboards and points
Incentivise learning by rewarding course completion
Boost productivity, promote wellbeing, or encourage compliance

Motivate Feedback

Incentivise participation and reward great feedback.

Integrate with existing customer support feedback surveys
Award points for participation
Track participation in one unified location

Recognise Customers

Rewards for your customers and fans to boost loyalty.

Create custom catalogues for customers or fans to select gifts
Send packages to recognise loyal customers
Compensate volunteers, donors, and other patrons
return on recognition

Stronger customer loyalty starts with better employee experience

Over half of customers leave after a bad experience. Employee rewards and recognition create positive vibes for both employees and customers, driving engagement and loyalty.

39
%
improvement in employee engagement with recognition.
48
%
lower burnout rates with effective recognition programmes.
31
%
reduction in turnover with rewarding employee recognition.
testimonials

See how teams succeed with Awardco

Aptive Environmental
With Awardco we now have more visibility into our incentive budgets than ever, and can be more judicious about our incentive spend.
Lacy Andersen
Project Manager
BPM
We really like the redemption options and how Awardco integrates with Amazon — the platform's ease-of-use has empowered us to handle our growing employee population.
Monica Delgado
Senior Manager of Total Rewards
PMG
Awardco enables us to celebrate not just big wins, but the small moments that make a difference every day.
Pam Buyers
Head of Culture
SEF Energy
Awardco allows everything to support our core values and our mission, which is very important to us because that strengthens our culture.
Lauren Long
HR Operations Manager
Texas Roadhouse
Awardco's fast, compassionate service ensured an employee received a much-needed gift card in time for an urgent personal purchase. It wasn't just a reward—it was a meaningful act of support when it mattered most.
Storey O'Barr
Recognition and Communications Specialist
PMG
Positive recognition is contagious, and myKudos [Awardco] serves as an incredible platform to uplift others, celebrate their wins, and inspire everyone to give their best to PMG and our clients.
Melodie Cottingham
Convergent Video/Audio Director
Percepta
Our operational leaders really appreciate how easy it is to reward their teams through the Awardco platform, irrespective of global location. For the staff that are receiving recognition, being able to access and spend the points straight away enhances the perceived value of the reward.
Scott Collins
Executive Director
MagnaFlow
Our turnover definitely went down after implementing Awardco, especially compared to the previous year. We've noticed that recognition, along with rewards like Amazon items and prepaid Visa cards, has had a big impact on retention without being a huge cost to the company.
Sonia Magdaleno
Talent and Engagement Specialist
 
 
Thought Leadership & Resources

Unlock your recognition potential

Blog
Employee Turnover Rates by Industry: Trends and Solutions
Customer Story
Customer Story
Webinar
AI and the Future of Employee Engagement
White Paper
Customer Story
White Paper
White Paper
The Ultimate Guide to Employee Recognition
Customer Story
Webinar
Building a Culture That Thrives on Change
Blog
Discovering the True Return on Recognition™
Customer Story

Retain customers, improve employee experience

Happy employees lead to happy customers, which leads to better results and impressive ROI. See how recognition can fuel the cycle.