TTEC is a global customer experience organization supporting hundreds of client programs, with more than 50,000 employees across 25 countries. Recognition was happening across local tools, client programs, and physical rewards, but that fragmented experience made it harder to reach frontline employees and give leaders visibility.

TTEC’s program, called “Reach for Amazing”, brought recognition, rewards, and reporting onto one platform. Employees can recognize peers where they work and access locally relevant rewards, while leaders retain local flexibility with enterprise-level governance. In its first year, TTEC reported nearly 58,000 non-automated recognitions.

Results at a glance

• 190% increase in non-automated recognitions in year one, compared with the total recorded by TTEC’s homegrown tool over 18 months
• 27,700+ shout-outs in the first six months, 39% more than the previous total
• TTEC saved hundred of administrative and cross-function team hours associated with reward fulfillment