Plans Version 3.0
You will receive access to the programs and features identified below based on the specific Recognition & Rewards Plan identified in the applicable Order Form or other ordering document between you and Awardco, pursuant to the version of this page in effect as of the effective date of such Order Form or other ordering document.
Recognition & Rewards Plans
| Plan | Description | Plan Features |
|---|---|---|
Standard |
Where most new customers start, this plan gives you unlimited access to any two program types. |
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Scale |
For those with more use cases, granting unlimited programs within four program types. |
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Enterprise |
For organizations looking to leverage every recognition use case within the Awardco platform. |
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Types of Programs
| Program | Features & Capabilities |
|---|---|
Automated Recognition |
Programs that trigger automatically based on calendared employee milestones like:
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Spot Recognition |
Always-on programs that allow employees and leaders to recognize others.
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Award Nominations |
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External Recognition |
Allow customers, vendors, partners, or any third-party to recognize employee efforts and service. Common use cases: healthcare, food services, entertainment, services, retail, and more. |
Features
Capabilities included in every plan
The Features listed below are available in every plan with the noted exception to the Bulk Recognition Tool
| Featured Tools & Support | Description |
|---|---|
Admin Technical Support |
24/7 chat & email support for Awardco admins and 24/5 phone support. Available to designated account administrators. Support available 8:00 AM – 5:00 PM MT, Monday–Friday (excluding U.S. holidays) via (800) 320-0893 or the Awardco admin team’s direct contact details. |
Awardco Admin Community |
Customer-only community with forums, FAQs, user profiles, gamification, and achievements. Admins can ask questions, suggest solutions, share ideas, build programs, and solve challenges together. |
AwardCodes® |
Customizable points cards for offline, frontline, and deskless employees.
|
Bulk Recognition Tool |
Send out bulk recognitions & rewards (e.g., quarterly competitions or holiday events). Highly configurable; schedule recognitions; available to admins (not in Service Awards Only plan). |
Customer Success Support |
Dedicated customer success managers for post-launch support.
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Earn Incentive Creator |
Design and execute quick and gratifying earn incentive programs. Create workflows, approval flows, and KPIs tied to incentives with flexible award options. |
MemoryBooks® |
Create private, shareable recognition books for anniversaries, life events, and special occasions. Crowdsourced recognition moments employees can revisit anytime. |
Recognition & Nomination Approval Flows |
Flexible approval flows for recognition and nomination reviews. Supports recognition feed approvals or multi-round nomination processes. |
Simple Surveys |
A native survey tool within the Awardco platform that allows admins to create simple custom surveys targeting all or specific groups or individuals; includes several question types, scheduling capabilities, anonymous submission, and reporting options including metadata filtering, participation data, and survey results visuals and tables |
User Support |
24x5 phone + 24x7 email/live chat support for end users with technical platform issues. Excludes questions about specific orders (sent to customer admins). |
| Recognition Features | Description |
|---|---|
Advanced Reporting | 15+ pre-built templates with export & API scheduling for recognition, redemptions, adoption, etc. |
Budget Builder / Manager | Create, control, and report on budgets by program, cost center, or user. |
Comms System Integration | Integrate with Slack, MS Teams, and other tools for recognition feeds and notifications. |
Configurable Branding | Customize logos, colors, homepages, and email templates. |
Filterable Social Feed | Configurable feeds by user, department, role, or metadata. |
Funding Management | Manage redemption accounts and payments to ensure flow. |
International Program Management | Simplify recognition management across regions and geographies. |
My Circle | Track close associates and highlight them in recognition flows, memory books, and homepages. |
Notification System | Granular controls over notification types and channels for admins and users. |
Points Management & Expiration | Set rules for point expiration and reallocation (e.g., on termination). |
Purchase Power Parity | Adjust budgets and points to balance across currencies and regions. |
Rest API & Token Manager | REST-based services for custom integrations with secure token controls. |
Roles, Permissions, User Management | Granular role- and rule-based permissioning within the platform. |
Tax Buffer | Adjust points to compensate for taxes, shipping, or other costs. |
User Authentication & SSO | Use Awardco authentication or integrate SAML SSO (Okta, Microsoft, Azure AD, etc.). |
| Reward Network Feature | Description |
|---|---|
Catalog Builder | Create curated catalogs of redemption items, including custom uploads. |
Custom Product Uploads | Upload custom or intangible rewards (e.g., “leave early Friday”). |
Ecommerce (Amazon, Best Buy, etc.) | Integrate Amazon Business and ecommerce partners like Best Buy. |
Smart Rewards | Set up tax-advantaged reward programs (e.g., service awards). |
Standard Award Network Suite | Largest reward network globally, with 163+ countries, eGiftcards, prepaid cards, tickets, travel, and more. |
Other Plans
| Plans | Description | Plan Features |
|---|---|---|
Service Awards Only |
Perfect for teams that just want service awards—nothing more, nothing less. |
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Automated + 2This plan was previously titled “Service Awards + 2.” This plan adds to the functionality of that plan. All “Service Awards + 2” customers are automatically upgraded to what is included in the “Automated + 2” plan. |
Grants the customer access to automated program functionality celebrating employee service anniversaries, employee onboarding, and employee birthdays, plus an additional two individual spot programs. |
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Non-Employee Users |
Build spot recognition programs for individuals who are not your employees, such as customers or other third parties. |
Additional program types may be purchased for an additional fee. Example non-employee programs:
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Awardco Engage: All Surveys |
Provides access to create all survey types available in the Awardco Engage product, including engagement surveys, pulse surveys, and simple surveys. |
The capabilities below are included in this product in addition to the capabilities described in the "Features" table of this page under the entry "Simple Surveys". These capabilities will be delivered in full to customers newly purchasing this product by 12/31/2025:
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Standard + 1 |
Grants the customer an unlimited number of active programs, so long as those programs are limited to three Recognition Program types. |
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Premium add-ons
| Add-on | Description | Features & Capabilities |
|---|---|---|
A-Pay® |
A physical or digital payment card that allows your employees to redeem 1:1 points for almost anything. |
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Company Store |
A turnkey swag solution, our company store lets you offer employees a catalog of customized, high-quality swag. |
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