Company Overview
About ARUP Laboratories
ARUP Laboratories is a national nonprofit and academic reference laboratory at the forefront of diagnostic medicine. Founded in 1984, ARUP has grown steadily to now employ over 4,000 specialists, consultants, and technicians who process over 55,000 tests every day.
The Challenge
Revitalising recognition from an outdated solution
After decades of using the same recognition programme, ARUP realised that employees weren't happy with their service awards. Awards were outdated and limited, and huge markups lowered the value of every reward.
ARUP needed a modern solution to help boost morale and build trust in the company's culture of appreciation.
The Solutions
Empowering change through employee-led innovation
Recognising the urgent need for change, an HR administrator at ARUP took action by forming a small task force to research better recognition solutions. In their research, they identified Awardco as the clear leader in terms of flexibility, transparency, and employee empowerment.
By taking ownership of this recognition challenge and focusing on employee needs, ARUP found a path forward that would truly modernize their culture.
Expanding recognition beyond the usual
Awardco initially helped ARUP revamp their service award programme, but soon after launch, employees loved the system so much they were asking for more opportunities to recognise and be recognised.
ARUP quickly developed and launched a spot recognition programme, including peer-to-peer capabilities to drive appreciation across the company. And the impact was immediate:
In less than a year, ARUP processed over 2,300 spot recognitions through Awardco, a 363% increase from previously.
The Results
Increasing workplace satisfaction
Since using Awardco to upgrade their service awards and introduce new methods of recognition, ARUP has seen an 18% increase in employee satisfaction with management as rated on Glassdoor. Employees feel seen, valued, and cared for, and it's making a workplace they love to be at.
