Company Overview
About Southwest Gas
Southwest Gas has been around since 1931 and now serves over 2 million customers throughout Arizona, Nevada, and California. With nearly 100 years of experience and a focus on providing sustainable, clean energy to their customers, Southwest Gas is proud to do everything from heating homes to fueling backyard barbecues.
The Challenge
Building a safety-first culture across roles
Southwest Gas set out to strengthen their culture of safety‚ but their workforce posed unique challenges:
- Field workers operated construction equipment and faced physical risks daily.
- Office workers primarily worked at desks and faced different security concerns.
Creating a unified, effective safety programme that spoke to both groups required a platform that was flexible, easy to customise, and simple to access.
The Solutions
Customizing safety incentives and rewards
Southwest Gas already used Awardco for wellness programmes and service awards, and after looking into other solutions for safety programmes, they quickly realised Awardco could help with that, too!
Using Awardco, they built a fully customised safety recognition programme that includes:
- Courses and training opportunities tailored to meet diverse employee needs
- Simple, intuitive access for both field and office employees to participate in
- Admin-friendly tracking for visibility into participation rates, course popularity, and programme effectiveness
By customizing every aspect of the programme to their culture and workforce, Southwest Gas made safety training more accessible—and more effective—than ever before.
Driving engagement through rewards
The key to high participation wasn't just making training easy—it was making it rewarding. Southwest Gas leveraged Awardco's strength in employee recognition and rewards to:
- Recognise every employee who completed a course or training
- Publicly celebrate achievements, encouraging others to get involved
- Build a positive momentum around safety, turning what could be “just another task" into something employees were excited to participate in
As employees saw their peers recognised for completing safety courses, excitement spread—turning the safety programme into a visible and celebrated part of the Southwest Gas culture.
The Results
A culture that employees believe in
Through the flexibility and power of Awardco, Southwest Gas successfully built a company-wide culture of safety, where everyone feels involved, valued, and supported. Participation in safety programmes has gone up and employees are more engaged because of the rewards offered.
